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Passengers give PostBus good scores

Passengers feel very safe in Postbuses and also give top marks to the drivers. We’d like to say a big thank you!

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A Postbus features the text “Thank you!”
The regular customer satisfaction survey of our passengers provides PostBus with valuable insights.

The customer satisfaction survey is like an annual medical check-up. We gauge the mood of our passengers. The 2022 results represent a pleasing confirmation and further motivation for us:

  • Our passengers are very satisfied with our drivers (86 out of 100 points, previous year: 88).
  • Although punctuality (82 points, previous year: 86) and the timetable (77, previous year: 80) were rated slightly more critically than in 2021, these key figures are also good to very good.
  • It is pleasing that the sense of security has actually increased with 89 points (previous year: 88) and is very high in a long-term comparison.
  • The journey quality in a Postbus also received a very good score of 85 points (previous year: 85).

The three key indicators are very encouraging

  • Overall satisfaction: 80 points

    (previous year: 81)

  • Easy-to-understand services: 86 points

    (previous year: 84)

  • Recommend PostBus: 87 points

    (previous year: 87)

We’d like to thank our passengers for their loyalty and trust. We look forward to sharing many more journeys together!

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