The data collected during a visit to this website, when using the Login on www.postauto.ch (referred to below as the "Login"), when using PostBus apps, and when making use of PostBus services offered on the internet (referred to below as the "Online Services" [e.g. microsites, etc.]) is processed by PostBus Switzerland Ltd ("PostBus", "we" or "us") in its capacity as provider of this website and as provider of the services. The aforementioned offerings and services are referred to below as the "Digital Presence". You can obtain further information regarding PostBus Switzerland Ltd in the "About us" section of the website.
We regard the protection of your personal data as a very important matter. For this reason, we treat your personal data with great care and in accordance with the relevant statutory provisions of data protection law and postal legislation.
1. Who owns the collection of data?
PostBus is the provider of the Digital Presences and, as owner of the relevant data collections, decides on their purpose and content.
The owner of the data collection in each case is PostBus Switzerland Ltd, Belpstrasse 37, 3007 Berne.
2. Which data do we collect?
2.1. Automatic logging
Our web servers automatically log every visit in a temporary log file. User-specific data (such as the IP address of the computer used, identification data for the browser used, the operating system of the computer used, the volume of data transmitted, the name of the Internet Service Provider (ISP), the date and time of the access) and technical data (such as the name and URL of the referring web page if the website was called up via a link and – in addition – the search term, if the website was accessed via a search engine) is logged and evaluated anonymously. This data is primarily required in order to enable the use of our content (to establish a connection) and for internal system-related purposes such as technical administration and system security. Cookies, as they are known, may also be used as part of this procedure (on this aspect, see section 4 below). We do not use your data for other purposes unless you have given your explicit additional consent to further data processing in connection with the use of certain services, or if we are legally obliged to do so.
2.2. Further data processing
In order to use some of our Online Services, you must first register for the Login, which requires personal data. Processing of data in connection with the use of the services is undertaken in accordance with a contractual agreement and the relevant Subscriber Conditions (SC) or General Terms and Conditions (GTC).
In addition, we only process personal data when you send it to us – for example, by filling out an online form or sending us a message via our contact forms. In these cases, we will only ask you to provide the personal data we require in order to perform the services we offer. The information you provide to us will be recorded in our IT systems.
3. How do we use your data?
Collecting data helps us to continue developing and improving our Digital Presences and to optimize our range of services. We use the data collected by automatic logging for the following purposes:
- To enable you to use our Digital Presence (by establishing a connection).
- For internal management of the website, for example technical administration and maintenance of system security.
- To optimize userfriendliness, we collect statistics on user behaviour on our Digital Presences. The data is evaluated during this procedure (also see section 4.4).
- To provide the Login, Online Services and for contractually compliant processing of these services.
- To tailor our website to specific target groups (with targeted content or information on the website that may be of interest to you).
- Advertising and marketing (including the staging of events), provided that you have not objected to the use of your data (if we send you advertising materials as an existing customer of ours, you can object to this at any time and we shall then place you on a blocked list to prevent any further advertising from being sent to you).
- For market and opinion research, and media monitoring.
- To provide and continue to develop our offerings, services and websites, apps and other platforms where we are present.
- To prevent fraud and increase the security of the website.
- Other purposes as contractually agreed and as per the relevant Subscriber Conditions or General Terms and Conditions.
- To guarantee our operations including, in particular, our IT, our websites, apps and other platforms.
- To prevent and investigate criminal acts and other misconduct (e.g. to carry out internal investigations and data analyses to combat fraud).
- To assert legal claims and to mount a defence in connection with legal disputes and official procedures.
With your consent, we also use so-called re-targeting or re-marketing methods on our websites. These are online marketing tools. If you visit other third-party websites, you will then be shown product recommendations with targeted pop-up adverts. In order to achieve an optimized result for you in this regard, data is also transmitted to third-party providers who may also be domiciled abroad.
If PostBus services are used, your data is also processed in accordance with the contractual agreement and the Subscriber Conditions (SC) or General Terms and Conditions (GTC).
4.1. What is a cookie?
A cookie is a text file with short data sequences (a sequence of letters and numbers) that cannot perform any operations by itself. This text file is transferred to your browser by the web server when you visit a website. The cookie is then stored on your local computer. There are two different types of cookies: temporary cookies and permanent cookies. We use both temporary cookies, which are automatically deleted from your mobile device or computer again after the end of the browser session, and also permanent cookies, which remain on your computer or mobile device for up to ten years after the browser session. They are automatically disabled after the programmed time.
You can view your browser’s log at any time to see which cookies are being run.
4.2. 4.2 How safe is it to enable cookies?
It is safe to enable cookies when visiting our Digital Presence. When using a third-party computer, however, we recommend deleting cookies and the history in the browser you are using. This will prevent subsequent users from being able to track your surfing behaviour.
4.4. How do we use third-party cookies?
On our website, we display a cookie banner which allows you to issue us with your consent to enable the re-targeting and re-marketing scripts.
5. Which web analytics services do we use?
Most web browsers accept cookies automatically. However, you can instruct your browser not to accept any cookies or to prompt you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device by using the corresponding function on your browser.
To enable or disable cookies in your web browser:
Check which web browser you are using and then select the relevant link below. On the page you are taken to, you will find instructions on how to enable or disable cookies in your web browser.
If you decide not to accept our cookies, or the cookies and tools of our partner companies, you will not see certain information on our websites and will be unable to use some functions that improve your visit.
7. Will we share your data with anyone else?
If PostBus engages third parties to provide services, it will be authorized to make the data required for this purpose available to them. These third parties are then subject to the same obligations with regard to ensuring data protection as PostBus itself. Apart from this, personal data is not disclosed to third parties or otherwise forwarded without your express consent. Disclosure to other companies within Swiss Post Group is permitted. We will retain your information for no longer than necessary and will treat it as confidential. This excludes the transmission of personal data to public institutions and authorities as well as to private persons with a right thereto based on statutory regulations, court rulings or regulatory directives, as well as the transmission of such data to authorities for the purposes of taking legal action or prosecution in the event that our legally protected rights are challenged.
8. Your rights
8.1. Amendment, blocking and deletion / withdrawal of consent
You have the right to request information on the processing of your personal data and can request that it be amended, blocked or deleted.
If you have expressly consented to further data processing, you may revoke this consent at any time. You can find more detailed information about how to do this in the relevant General Terms and Conditions and the Subscriber Conditions.
8.2. Contact Information
If you have any questions, suggestions or concerns in relation to the handling of your data, you are welcome to contact us by post, telephone or email as follows:
If you wish to contact us by e-mail, please note that e-mails are unencrypted and are therefore susceptible to the security risks typically associated with this method of communication.
9. How secure is your data?
The data we collect and store is treated confidentially, and appropriate technical and organizational precautions are in place to protect against loss or manipulation and unauthorized access by third parties.
Login information exchanged between your hardware and us is encrypted. We do not accept liability for any unauthorized access or loss of personal data that is beyond our control.