Appenzell
Appenzell
What’s it all about?
The existing PuliCar offer has been digitized and the customer can now book via app.
Period
Since July 2020
Goals of the project
Acquiring new target groups (e.g. younger people).
Reducing call center costs.
Better customer experience.
Status
Active
Insights
Already after two weeks, around 40% of customers booked via app.
Outlook
Promoting of bookings via app.
Contact
Hanspeter Mazenauer
Product & CEM Manager Region East
hanspeter.mazenauer@postbus.ch
Kollibri Brig
Kollibri Brig
What’s it all about?
Evening extension of timetable of Brig-Glis local bus.
Period
August 2020 – April 2021
Partners
Municipality of Brig-Glis, Canton of Valais
Goals of the project
Rather than extending the timetable for local public transport, it is being examined whether an on-demand service can be used to meet demand more cheaply from 9 p.m. to midnight.
Status
Active
Insights
Still too early (start was 18.08.2020)
Contact
Katrin Richter
Planning Development Specialist
katrin.richter@postbus.ch
Verzasca
Verzasca
What’s it all about?
Demonstration operations on 3x3 days.
Period
July 2020
Goals of the project
“Look & feel” test as part of the decision for a possible pilot operation.
Status
Completed
Insights
Very high response (also thanks to the London taxi that was used).
Positive customer feedback.
Outlook
Further project is being planned.
Contact
Matthias Balmer
On-Demand Specialist
matthias.balmer@postbus.ch