Stopping

Stopping

When you wait at a bus stop, please clearly signal that you wish to get on the bus, especially when it’s dark out or difficult to see. Inside the vehicle, please also clearly indicate when you wish to get off.

Tickets

Tickets

You can buy single tickets, multi-ride tickets, day passes, tickets for kids, for seniors, for certain routes, for specific regions, for use with a half-fare card or with a general season pass. A wide variety of tickets is available and sorting through it can be tricky sometimes.

If you’re not sure, ask the driver which ticket is the right one for you. Many tickets are available directly from the postbus driver.

Most tickets are also available around the clock from the ticket machines: multi-ride tickets, multi-day passes and even monthly passes. Whenever possible, buy your ticket at a machine. This will allow the drivers to leave on time and you are actively helping to keep PostBus on schedule.

More information

Track 7 travelcard: not valid for PostBus routes

The Track 7 travelcard offers unlimited transport on the SBB network and that of some other transport companies to young passengers (up to age 25) from 19.00 to 05.00 h. Due to the tariff structure of the public transport in Switzerland, it is not possible for PostBus to participate in the Track 7 ticket association. Therefore, the Track 7 travelcard is not valid on PostBus routes. Holders of Track 7 travelcards are kindly requested to use the postbus only with a normal, valid ticket.

Range of validity of the Track 7 travelcard

Missed Connections

Missed Connections

Are you like a cat on hot bricks because your train or bus is late and you don’t know whether you will make the next connection? ? In some regions, PostBus uses a so-called operation control system to determine the maximum possible waiting time and makes every effort to ensure that you will not miss your connection. In any case, PostBus waits as long as possible for late trains.

Sometimes the driver will wait and sometimes not. Why is that?

In the past, drivers were able to decide individually, while respecting specific rules. Nowadays, in the majority of vehicles, all connections are monitored by the control system and the drivers follow the instructions issued by the system.

Why is it that at a train station where several buses are scheduled to leave at the same time, some buses can wait longer than others?

PostBus will use the maximum possible waiting time, which is determined separately for every departure on every route based on the criteria stored in the operating control system. As a result, some postbuses may be able to wait a minute or two longer than others for a late train.

Why can drivers sometimes wait a long time for the arrival of certain trains - and sometimes they can’t wait at all?

Where present, the new PostBus control system continually monitors real-time information for trains and automatically issues connection instructions to the driver when a train is late. The decision whether a postbus is able to wait for a connection is made in accordance with a number of different criteria which are stored in the control system. Based on these criteria, PostBus will always wait as long as possible for late trains.

Why doesn’t the postbus wait for all late trains or buses before it leaves?

Many PostBus routes include multiple points of connection to and from the railways. This means that sometimes we are unable to wait for a train as long as we would like to - so as not to jeopardize other connections.

If it is not possible to make all connections as a result of a long train delay, PostBus will miss those connections that affect the fewest passengers.

Your train is late and you don’t know whether PostBus will wait.

On all routes, postbuses will always wait for as long as possible for every train. If it happens to be the last connection of the day, or a night bus, it is generally possible to wait a little longer for late trains. In trains equipped with connection screens, all connection information is provided in real time shortly before arrival. If a postbus is no longer shown on the screen, unfortunately, this means that it was unable to wait. The PostBus app also lists information in real time for a large part of routes.

Available turnaround time Extra travel time allowance Primary commuting direction Peak traffic times / non-peak traffic times Last departure of the day Service frequency Priority in case of multiple connections Expected traffic congestion Missed connections at the beginning or at the end of the chain of travel Geographic circumstances / space availability at the bus terminal Priority bus services for schools Back-up service / trailer Vehicle rotation without backup

Real-time Information

Real-time Information

Real-time information provides PostBus passengers with exact, up-to-the-minute travel times for each postbus. When they wait at a stop equipped with an electronic information board or use the PostBus app, they know whether their postbus is on time or if it might be delayed. Real-time information is available on all PostBus routes of the A-Welle network and within the area of the Transport Association of Northwestern Switzerland (TNW).

Electronic information displays have been installed at some heavily used PostBus stops. The display is easy to understand:

  • Blinking bus symbol: departure expected in 15 seconds
  • Non-blinking bus symbol: departure expected in 30 seconds
  • Departure time in minutes: real-time information for a particular vehicle, a possible delay is factored into the expected departure time.

Thanks to the QR codes passengers are also able to use their smartphones to obtain real-time information as well as additional regional details at every stop.

Behind the real-time information is a so-called computer-aided operating control system, which provides higher quality data at a faster rate. For one thing, with this system it is easier to keep the postbus drivers in the Northern Switzerland PostBus region well informed. Furthermore, PostBus is able to update passengers specifically and provide the latest information, e.g. about any delays within the route network.

Seating Capacity

Seating Capacity

For reasons of efficiency, regional public transportation is designed for seats as well as standing room.

The PostBus fleet consists of different types of buses with optimal seating arrangements for their assigned routes. For example, city buses with optimized standing room, while long-distance buses or articulated buses are designed for optimized seating.

Take a seat and hold on.

Take a seat and hold on.

Please hold your luggage tightly and secure your shopping or prams. To ensure a punctual and safe ride, get in quickly and keep as far away as possible from the doors. 

Consider other passengers and drivers

Consider other passengers and drivers

Dispose of litter properly, offer a seat when necessary and keep your feet firmly on the ground: Other passengers and your driver will appreciate your consideration.

Treat your driver fairly: he or she thanks you with relaxed and safe driving. 

Disturbance with music / loud telephone calls

Disturbance with music / loud telephone calls

Prove good manners: Thank you for listening to your music and holding telephone conversations in such a way that they don’t disturb your fellow passengers or your driver.

Vandalism

Vandalism

Vandalism harms everyone and causes a bad mood. Thank you for reacting when you see someone deliberately causing damage.