Phishing and other attempts to commit fraud on the internet

Attempts to commit online fraud increasingly exploit possible carelessness on the part of users so that the perpetrators can access the data they want. Here is some information on how you and PostBus can prevent this, and some addresses to contact in suspicious cases.

What you can do if you receive suspicious messages / phone calls

If you suspect that you have received a fake message (or suspicious phone call) on behalf of PostBus and would like to clarify the matter, please feel free to contact our Customer Service.

  • It is a general rule that PostBus never asks its customers for personal security elements such as passwords or credit card numbers by e-mail or telephone.
  • Don’t trust unsolicited e-mails.
  • Whenever possible, enter internet addresses for login areas manually into your web browser’s address bar.
  • Compare the sender’s name with the email address and the address that is actually stored. You can do this by hovering the mouse over the email address or, on tablets and smartphones, by holding your finger / touchscreen pen on the link without pressing. Immediately delete all e-mails that are identified as phishing attempts.
  • Use the online security check available from the Swiss Internet Security Alliance (SISA)Target not accessible to make sure your system is not infected by malware.
  • Use only reputable and secure online payment service providers to shop online, and don’t enter your credit card details unless you have full trust in the retailer.
  • Use passwords that are as secure as possible, with a combination of upper case and lower case letters, numbers and special characters.

How to report phishing emails

Your help is also needed in the fight against attempted fraud on the internet. By reporting phishing attempts to MELANI, the Confederation’s Reporting and Analysis Centre for Information Assurance, you can help to protect other internet users. Your report can be used to remove the alleged phishing site more quickly from the net, reducing fraudsters’ chances of success. MELANI operates a special websiteTarget not accessible for this purpose, where phishing site links or phishing e-mails can be reported without comment.

Tips and help in suspicious cases