Passengers without a ticket

Customer Center

You are here

Information on using public transport without a valid ticket

Whoever travels by postbus must be in the possession of a valid ticket during the entire ride. Fare dodgers are responsible for substantial losses of earnings in the public transport system which are paid, in the end, by the honest customers.

Ticketcontrol.ch

Would you like to get further information on your rights and obligations as a passenger? Or have you been charged an extra fee on the occasion of a ticket inspection? Information and contact details on the topic of travelling without a valid ticket can be found at www.ticketcontrol.ch

PostAuto AG, Debt Collection, 8080 Zurich
Telephone 0848 000 152 (CHF 0.08/Min.)
Monday – Friday 8 a.m. – 4 p.m.
inkasso@postauto.ch

Nationwide fare dodger database

A nationwide fare dodger database www.allianceswisspass.ch is operated by PostBus Ltd on behalf of the public transport industry. The SwissPass Alliance, the national public transport organisation, is a partner.

Any person can inquire in writing whether there are personal data registered in the fare dodger database, by providing his or her personal details such as name, address, and date of birth. The inquirer must also attach a copy of his or her passport or national identity document. Written inquiries about data registered in the national fare dodger database can be sent to the following address: 

PostBus Ltd, «SynServ»,
Pfingstweidstrasse 60b, 8080 Zurich
synserv@postauto.ch