Access, Registering and User Account

Do I have to register or create a user profile to be able to purchase a ticket with the PostBus app?

No, there is no need to register in the app to be able to purchase a ticket. To purchase a ticket you can also enter your name, date of birth and E-mail address (even if only once). These details are then not stored in the app. The same is also valid for the payment information.

What are the advantages of registering or a user profile?

The advantage of registering is the fast and easy way of purchasing tickets. All tickets purchased are then automatically assigned to your name without you having to enter your details every time you wish to purchase a ticket. The same is valid also for the payment details. A one-time registration means being able to purchase the desired tickets faster, with fewer clicks. 

How do I create a profile?

Apply/Register is found under Tickets. Click on Apply/Register and you can then enter and save your details.

Can I save or change the password used in my profile?

Yes. Under Settings in the menu you can change both your password and user account details. Attention: Android only.

What do I do if I have forgotten my user name or password?

Under Tickets, click on Apply/Register followed by Forgotten Password [c1] . Now enter the E-mail address you have already been using for the app. Confirm this and you will then receive an E-mail with which you can create a new password.

I did not receive a confirmation e-mail after the registration.

If you have not received a confirmation e-mail, please check your spam folder. If the e-mail is not there either, you can contact mobileapp@postbus.ch.

Ticket Purchases and Payment

What is the fastest way to get the ticket I need?

Select the desired route either in the “From-To” screen display, the countdown indicator or under Routes. Click on the connection followed by the blue banner “Travel from CHF XX”. You can now select the desired travel class, a regular or Half-Fare ticket (Card holders only) and then purchase the ticket.

Up until when can I purchase tickets with the PostBus app? 

You must purchase a ticket before commencing your journey (the actual departure time of the selected public transport vehicle). 

How do I pay for tickets purchased with the app (payment possibilities)? 

The following options can be used for the purchase of tickets using the PostBus app: Credit cards - Visa, Mastercard, PostFinance. An addition with Twint is planned.  

What must I do before purchasing my first ticket? 

Nothing. You can purchase a ticket without having to register. Simply enter your route inquiry, select your connection and then enter the required details.

Does payment go through in the case of an interruption/deliberate stop? 

No, in the case of an interruption/deliberate stop before the payment process is complete no payment is made. If you nevertheless find a mistaken payment on your account we ask you to please inform us of this with the contact form.

Are there additional charges for this kind of payment?

No, there are no additional charges. You pay the price displayed in the app. 

What do I do if my method of payment is not accepted?

Please check that all required details have been entered correctly. Could it be that your credit card has expired, or you have exceeded the given limit and your credit card has been blocked? Please contact the payment company (i.e. resp. credit card company). 

How do I change the selected payment method?

Click on Tickets in the menu. Here you have your profile details. You can now change your payment details under Means of Payment.

Can I confirm my purchase with Touch ID?

Payment using Touch ID is currently not possible. You can, however, save your password so that there is no need to enter it for each purchase you make. 

Do I get a receipt? 

After every purchase you receive an E-mail confirmation. This confirmation is no substitute for a ticket, instead intended as a form of receipt for expenses etc. Your ticket is stored under Tickets in the app. Select the ticket purchased, press on it for two seconds, and you can then get a receipt sent by E-mail or open the receipt in your browser.

Can I redeem promo codes in the app?

Currently no promotional codes are redeemable using the app. 

Data and Permission

What happens with my personal data such as name, address etc.? 

All data transferred is in encrypted form (SSL) and exclusively used to issue and deliver tickets. The use of data for the purpose of personalised marketing requires the explicit agreement of the customer. View General Terms & Conditions (GTC).

For what reason should I agree to the PostBus app being able to locate my position and having access to my contacts? 

Locating your position with detection access assists the PostBus app with the automatic search for the next stop closest to you and entering it automatically in the countdown information or “From-To” connections. Access to contacts allows the app to automatically complete address details as provided by the customer.

Is the data relating to my means of payment safe on a mobile phone?

For safety reasons, payment information is neither stored on your mobile nor on the PostBus servers. The payment information is stored with our payment service provider (Datatrans AG).

Settings and Devices

In which languages is the app available and how do I change the language setting?

The PostBus app is available for use in German, French, Italian and English. The language can be changed through the general language settings on your smartphone. On selecting a language other than German, French or Italian, the PostBus app will revert to English.

On which devices does the app work? 

The PostBus app is available for all the latest operating systems from Apple IOS and Android devices. Devices with versions older than XX are not fully supported. There is a chance that the app will not work on these devices. The app has not been optimized for tablets. You are, however, able to install and use the app on a tablet, but there may be certain errors in the display format. 

What happens if I turn off location detection or deny access to my contacts?

Locating your position with detection access assists the PostBus app with the automatic search for the next stop closest to you and entering it automatically in the countdown information or “From-To” connections. If you deny detection access, you must manually enter your departure point each time. The same applies to contacts. If you deny access to your contacts, the app is no longer able to automatically complete address details and you must enter these manually. 

Support, Contact and GTC

Who do I turn to in the case of problems?

You’ve read the FAQ but not found the answer to your question? In this case please don’t hesitate to get in touch with us using the contact form. And if you have a question that does not directly concern the PostBus app, instead special trips or regional offers, here you have our contact details. (Imprint of the existing app)  

Where do I find the GTC?

The General Terms and Conditions of the PostBus app are found in the menu under More.