Lost property service
Have you lost an item on a Postbus?

Have you lost something on a Postbus? Report your loss online! Thanks to our partnership with the SBB lost property office, you have a higher chance of finding your item again quickly, no matter where you lost it.

For creating the loss report

How to record a loss report

  1. 1

    Report the loss using the online form

    To register a loss report, you need an e-mail address. If you do not have one, please call the SBB Contact Center (CHF 0.08/min.).

  2. 2

    Describe the lost item, from its appearance to its contents. For example: jacket with brand and colour, followed by the contents of the jacket pockets.

  3. 3

    Review the proposed entries and choose the category to which your lost item belongs. Then follow the instructions on the form.

  4. 4

    SBB will contact you as soon as your item is found. You will also receive another message as soon as the item is ready for collection. If your item was not found immediately, you will receive a status report from SBB after 7 and 14 days at the latest.

  • Return fees

    Please note, there is a return fee for collection of the lost item.

    • With a GA Travelcard / FVP = CHF 5.00 per item
    • With a Half Fare Travelcard = CHF 10.00 per item
    • With a personal Annual Point-to-Point Travelcard or Regional Travelcard = CHF 10.00 per item
    • Without one of the specified Travelcards = CHF 20.00 per item
    • Change of collection station after notification = CHF 10.00 per item

    • Information and tips on filling in the loss report

    Frequently asked questions about loss reports and lost property
    All answers

    Find out more

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